Refund Policy

This policy explains what is refundable on White Label DSP and what is not. In short: your subscription is covered by a 30-day money-back guarantee, and money you load onto your advertising account balance is spent on live media and is not refundable.

It applies to all White Label DSP subscription plans and to advertising balance top-ups made through this website.

Every plan starts with a 14-day free trial. No card is required, nothing is charged, and you can cancel at any time during the trial. If you do nothing, the trial simply ends — we do not auto-charge you.

If you are not satisfied with the platform, you can request a full refund of your first subscription payment within 30 days of that payment. This covers the subscription fee only — the software licence and platform access.

It applies once, to the first subscription payment after your trial. Later renewals are not covered, but you can cancel at any time to stop future billing.

To request it, contact our support team from the email address on your account and tell us you would like a refund under the 30-day guarantee. We do not require a lengthy justification, though your feedback helps us improve. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.

Money added to your advertising account balance (Add Funds top-ups) is not refundable. This is not an arbitrary rule: advertising inventory is purchased and delivered on live ad exchanges in real time. Once impressions and clicks have been served, the supply partners have been paid and that spend cannot be recovered by us or by anyone else.

Your unused balance is never lost. It stays on your account with no expiry date and can be used for future campaigns whenever you are ready.

The same applies to any third-party or exchange fees already incurred on delivered traffic.

If you are unsure whether our traffic fits your offers, test it first as an advertiser on PPCmate, which has its own money-back guarantee: https://ppcmate.com/money-back-guarantee/. Run a small campaign, confirm the traffic meets your goals, and then start a white-label plan with confidence. It is the cheapest way to validate before you build a brand on top of the platform.

You can cancel your subscription at any time from your billing portal. Cancellation stops future charges; your access continues until the end of the current billing period. Cancelling does not by itself trigger a refund — if you are within the 30-day window and want your first payment back, tell us so we can process it.

Please contact us before filing a chargeback with your bank. Chargebacks are slow, they freeze the account while the case is open, and in almost every case we can resolve the issue directly and faster. If something went wrong, we would rather fix it than argue about it.

Send refund requests and any billing questions through the contact form on this website, or open a support ticket from inside your account. Include the email on the account and, if possible, the invoice or payment reference. We reply to every request.