Contact and training
Email support@whitelabeldsp.com for account, billing, branding, supply, integrations or platform issues. Use website chat when available or arrange a walkthrough for onboarding and training. You do not need development experience for routine operations.
Plan coverage
Trial support covers access and onboarding. Monthly includes standard support; Annual includes priority routing. Confirm current response expectations and any specific SLA requirements with the team rather than treating a response target as a resolution guarantee.
Include useful details
- Account email and DSP name.
- Campaign, creative, invoice or transaction reference as appropriate.
- Expected behavior, actual behavior and time with timezone.
- Health Check results, screenshots and steps already tried.
- Redacted logs only: do not share passwords, payment details or live tokens.