Run Health Check
Open Campaign Health Check and record its findings. It checks activity, dates, bids, budgets, creatives, targeting and funding. Operators should ask the advertiser for these results first.
Resolve blockers
- Confirm the advertiser balance is positive and budgets are not exhausted.
- Check active status, flight dates and a competitive bid.
- Attach approved creatives in eligible sizes.
- Review rule and AI action logs and any landing-page-guard pause.
If volume is low
Review traffic previews, audience size, frequency caps, source availability, blocklists and quality filters. Broadening one restrictive setting is more informative than changing several at once. Do not disable protection blindly to force volume.
Escalate with evidence
If the checks do not explain delivery, send support the DSP, campaign ID, timestamp, Health Check result and settings already reviewed. Do not rebuild the campaign before preserving the evidence.
Related guides
Set budgets and competitive bids
Control spend and use bid guidance to improve auction eligibility.
Choose campaign targeting
Balance audience relevance against available inventory.
How advertiser balances work
Media buying is prepaid and separate from your DSP subscription.
Protect campaigns with the landing-page guard
Pause delivery or use a backup destination when the landing page is unavailable.