Resolve sign-in and account access problems

Check the correct account, DSP and login route first.

Choose the right login

The website portal, DSP Admin Panel and advertiser panel serve different roles. Open your own DSP through its card in DSP Plans. Advertisers should use your branded sign-in page, not your operator portal credentials.

Recover access

  • Check the email address, DSP domain and account role.
  • Use the password-reset option on the appropriate sign-in page.
  • Check spam for reset or confirmation messages.
  • Request a fresh single-use link rather than reopening an expired one.

Ask for help

If access still fails, send support the DSP, account email, exact error and time observed. Never send a password or reset token. If compromise is suspected, secure the account and integrations immediately.